Frequently Asked Question

1. Where do you ship from?

We ship directly from our U.S. warehouse to ensure fast and reliable delivery.

2. How long does shipping take?

Shipping usually takes 3–7 business days for U.S. orders. Processing time is typically 1–3 business days.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number by email.

You can also track your order here.

4. Do you offer free shipping?

Yes! We offer free shipping on all orders.

5. Can I cancel or change my order after placing it?

We process orders very quickly. If you need to make changes, please contact us within 12 hours of placing your order.

6. What is your return policy?

We offer a 14-day return policy for unused items in their original condition. For more details, visit our Return Policy page.

7. Are your beauty products safe to use?

Yes. All of our products are carefully selected and meet safety standards. They are suitable for all skin types unless otherwise stated.

8. How can I contact customer service?

You can contact us at info@olyvira.com or use the live chat on our website.